Shop Policies

 

 

 

 

Payment:

 

I accept PayPal and personal checks. There is up to a 10 day waiting period after I receive a personal check before shipping an item (to allow the check to clear). PayPal is the preferred method of payment. You can make payments via credit/debit card via PayPal with total security.

 

 

 

Shipping:

 

I use USPS Priority Mail (may take up to 5 days, usually 2 – 3 days) for all of my deliveries. If you need something quicker, additional charges may apply; please email prior to ordering. All orders are shipped out the following day, or in the case of personal checks, the day after the check clears.

All duties and tariffs are the responsibility of the purchaser. Please be aware of your country’s custom fees before making a purchase.

 

 

 

Refunds and Exchanges:

 

The quality of my products is the hallmark of my business.  If you are not satisfied with your purchase I will try to make it right. I take care in creating each item that is for sale. In the event you are not satisfied with your purchase please see the guidelines below.

 

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* All shipments must be examined for shipping damage immediately upon receipt.
* Any damage must be reported to me within 24 hours of receipt. We will then resolve the matter with the carrier. 
* Arrangements for the provision of a replacement item will be made with you. 
* Should you find that the item shipped to you does not meet your requirements you can return any item purchased by U.S.Mail. 
* After inspection a credit will be issued to you for the value of the item including taxes. 
* No shipping costs are refundable. 
* Any such return must be made within 7 days of receipt of the item. 
* Before shipping an item back for credit or exchange, contact me by e-mail . 
* Phone number: 845-943-0952 
* Email: pkbrownwoodworking (at) yahoo.com
* Mailing Address:

 

 PKBrown Woodworking
 500 West Kerley Corners
 Tivoli, NY, 12583